Library services during the COVID-19 situation

With the rapid changes happening this semester due to COVID-19, it might be hard to keep track of what’s open and what isn’t. Rest assured that the Chester Fritz Library staff will continue to provide support to students & faculty virtually to help you finish this semester successfully! We’ll also be updating the Chester Fritz Library homepage and Chester Fritz Library social media accounts regularly to keep the UND community informed about our services.

We’ve also put together a helpful FAQ to answer some questions you might have about our services:

I borrowed items from the library. What do I do? 

You have several options:

  • Hold onto them for now. Don’t worry – there won’t be late fees for items that become overdue during this time. If they become overdue, library staff will automatically renew them for you or work with lending libraries to extend interlibrary loans.
  • Log into your account renew them online. We will not consider items overdue during this time. This includes interlibrary loan books. 
  • If you’re still in Grand Forks, you can drop your books off in the Book Drop outside the Chester Fritz Library. The book drop is the north side of the Library on University Avenue across from Archives cafe.

 

How do I see what items I have checked out and the due dates? 

Click Logins in the top right corner and select Library Account from the menu. Logging in with your first.last will bring you into your library account. Want to renew items? Click on where you can extend the due date for your checked out items. For instructions on how to renew items, please see our Chester Fritz Library Research How-to guide.  

 

What if I need a book? 

For the safety of our UND community, we are limiting the handling of physical items in the library. Since libraries around the country are doing the same, no interlibrary loan for books or scans of books are available for borrowing. If you still need resources, the Library’s got you here! Reach out to your subject librarian to find online articles or learn how to access one of our many eBooks on this eBook research guide. We are also providing limited access to our print collection based on staff availability and COVID-19 safety routines. Contact your subject librarian to find out more information. 

 

What if I need an article that the library doesn’t own? 

You can get access to electronic articles through our interlibrary loan (ILL) service! This is a free service to get you the resources that you need, so don’t pay for articles on your own! If you have questions, you can contact the ILL department by email or send your subject librarian an email!

One thing to note: You have to register for our ILL service first before you request anything!

 

I’m already registered for ILL. Can I still use this service? 

For online articles, yes. No physical items will be retrieved or sent. We are working with lending libraries to extend your due dates. The library will not be assessing overdue fines for items that are due back during this time. Update: If you are graduating or moving out of the dorms and wish to return your ILL material, you may use the book drop along University Ave. in front of the library. Otherwise, due to construction inside CFL and because lending libraries are closed, we ask that you please hold on to your materials until fall semester.

 

 

What if I still have an older fine on my record? 

These will not be removed, but there is no additional charges assessed to this through the library. Late payment fees will continue to accrue through Student Account Services, though. Access Services staff will go in at the beginning of each month to verify payments made over the course of the month and update records at that time.  

 

Can I still get research help from a librarian? 

Yes! Librarians are working hard remotely to help you with your assignments to finish the semester successfully! There are a few ways to get help remotely.

  • Use our 24/7 chat to get help around the clock 7 days a week
  • Email your subject librarian to get help navigating databases and finding resources for your research. We can also “meet” with you online via Zoom to help however we can!
  • Make an appointment in Starfish to meet with one of your Peer Research Consultants (Brenda Barrigan and Derek McFarland). 

 

How do I access library resources like articles and e-books remotely? 

You can access most library resources through the library website. To learn more visit our Chester Fritz Library Research How-to guide. 

  • Databases – use the Quick Links drop down or the Databases A-Z list. You will be prompted to log in (firstname.lastname and the password you use for Blackboard, etc.). If you are using a VPN, you may need to disconnect from the VPN so the database prompts you to login correctly.  
  • EBooks – search the library homepage and limit the results by selecting Online Books under Item Types. Many eBooks vendors are currently offering unlimited access to their eBooks. Visit this eBook research guide for details. If you’re having trouble finding eBooks, just Ask Us!

 

I’m a student in medicine/social work/nursing/law. How do I get help with my research?  

If you’re a student at the medical school, in nursing, or social work, you can get research assistance and find the resources you need on the SMHS Library website. If you’re a law school student, you can use the Thormodsgard Law Library website.  

 

Can I still get help with research in Special Collections, Geology, Music or EERC? 

Staff in these areas are still answering research questions. Visit their webpages for contact details: Special Collections, Branch Libraries: Geology, Music, EERC. 

 

My question about library materials wasn’t answered. Now what? 

If you have any questions, contact us at und.accessservices@library.und.edu  and include your student ID / EMPLID in the email.