Support available as UND moves to remote classes

Dear UND Students,

Spring break is coming to a close.  In light of the COVID-19 situation and for the health and safety of our students, faculty, and staff, UND will continue all classes remotely through the rest of the spring semester. Please read this email closely as we provide you with information to ensure you have the support you need in your classes and for your overall well-being.

Your Classes

We will use remote delivery methods for many courses, particularly seminars and lectures. Instructors will communicate to you through Blackboard and/or by email. If you have any questions contact your instructor who can be reached using the email tool in Blackboard (click Blackboard Tools in the main menu). Laboratories and individualized experiences such as clinicals, student teaching, research, flight training, etc. will need to be adjusted. You will receive information from your instructor or your college regarding how these will be managed. There is a lot of uncertainty in our world right now and messages can change quickly, so check your Blackboard course sites and your UND email daily.

Student Academic Resources

We have created two resources to help you progress in your studies during this health emergency:

  • The Student Resource site on Blackboard shows you how to navigate and use different tools in Blackboard. To access, go to and log in with your UND username and password. Click the My UND tab in the top right and you will find the UND Student Resource Course in your list of courses.
  • See the Student Guide to Learning Remotely, a “quick start guide” to learning in remote courses.

Who to Contact for Academic Help

If you have any questions about your classes, reach out by email to the instructor of your class.  Their contact information is in the syllabus which you access through your courses in Blackboard.  Your academic advisor is also a resource, especially if you want to discuss the possibility of dropping a course or getting an incomplete. Log into Starfish to find out who your academic advisor is and how to contact them.  They are ready to meet with you by Zoom, phone, or email. In addition, each college has a contact to help you if you don’t know where to go for an academic issue.  College contacts are listed below:

College Contacts

  • Aerospace Sciences: 701.777.4934 (Kim Higgs)
  • Arts & Sciences (Social Sciences, Natural Sciences, Fine Arts, Humanities) 701.777.2749 (Carrie Jackson)
  • Business & Public Administration: 701.777.4695 (Pat O’Neill)
  • Education and Human Development: 701.777.2674 (Audrey Pearson)
  • Engineering & Mines: 701.777.3309 (Briss Donis-Van Asch)
  • Law: 701.777.3004 (Brad Parrish)
  • Medicine and Health Sciences: 701.777.2570 (Ken Ruit)
  • Nursing & Professional Disciplines: 701.777.4174 (Robyn Bancroft)
  • School of Graduate Studies: 701.777.0748 (Staci Ortiz)

Academic Buildings

Academic buildings, including the library, will be locked and not open to the public or students until the end of the remote instruction period. The following buildings will be open during business hours:

  • McCannel Hall
  • Wilkerson Commons
  • Facilities
  • Safety
  • Ina Mae Rude Center for Innovation

Student Services

We also recognize that you have questions that are not specific to academics. Below is a list of services and resources that might be of interest to you.

University Counseling Center

The University Counseling Center remains open during the remote instruction period.  Services have been modified and will be delivered remotely.  If you have questions or need services please call UCC at 701.777.2127 during normal business hours.

Student Health Services

Student Health Services remains open during the remote instruction period. Services have been modified and will be delivered remotely. If you have questions or concerns about our services or your health please call SHS at 701.777.4500 during normal business hours.  Information on COVID-19 may be obtained at, and the ND Department of Health COVID-19 hotline, 866.207.2880.

Disability Services for Students

Disability Services for Students remains open during the remote instruction period.  Services will be delivered remotely.  If you have questions or need services please call DSS at 701.777.3425 during normal business hours or email

Mental Health/Emotional Support

This can be a stressful time for students. The Grand Forks crisis line is 701-775-0525 and the suicide hotline is 1-800-273-8255.  The 24-hour helpline links you to Information and Referral, Suicide Support Services and Emotional Support.

University Information Technology

The University Information Technology (UIT) will continue to provide services remotely during the regular operational hours. If you have technology needs, please contact UIT at 701-777-2222 or submit an online help ticket.

Dining Services

Wilkerson Commons Dining Center will remain open with limited service and limited menu options. Wings Café, 1905 Café, O’Kelly Stomping Grounds Express, Columbia Hall Coffee Cart, Squires Hall Food Court and Wilkerson Commons Stomping Grounds and Express will remain closed until further notice.

City of Grand Forks

Grand Forks Food Pantries

Grand Forks Rental Offices


Nodak Electric

Excel Energy

Excel will not disconnect service to any residential customers until further notice. If you are having difficulty paying your bills, contact them and they will arrange a payment plan that works for you.


Midcontinent Communications

Midco is participating in the FCC’s Keep Americans Connected Pledge to ensure people don’t lose broadband or telephone connectivity. Over the next 60 days, they won’t disconnect service if a customer is unable to pay, and they will waive late fees for customers having economic challenges during the coronavirus pandemic. They encourage customers to contact us to discuss your individual situation, because we know they vary for homes and small businesses. They will listen to your needs and work with you to make arrangements.

Spectrum Broadband

Charter will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription and at any service level up to 100 Mbps. To enroll call 1-844-488-8395. Installation fees will be waived for new student households.


The cable giant is offering free access to its Xfinity WiFi hot spots for everyone, including non-subscribers, for the 60 days. It’s also providing unlimited data to its customers for no extra charge and is not disconnecting internet service or charging late fees for customers who say they can’t pay their bills. The company is also providing 60 days of free basic internet service to new customers.



The cable, phone and media giant is suspending the termination of wireless, home phone or broadband service when customers can’t pay their bills because of coronavirus disruptions. The company is also waiving related late fees. Like Comcast, AT&T is also providing free access to its public WiFi hot spots. The company also said its consumer home internet wireline customers and fixed wireless internet customers would receive unlimited data.


Verizon said it is waiving late fees and suspending service termination for customers “negatively impacted by the global crisis.”


The mobile phone service provider is providing unlimited data to all current customers who have plans with data for the next 60 days. It will also provide additional data to mobile hotspot users.


Students, our UND family is strong.  We are prepared and ready to help you complete your spring coursework and make adjustments as necessary. We are supporting one another and will get through this together.

If you have further questions or need additional assistance, please call Student Affairs & Diversity at 701.777.2724. Please continue to read your email and log into Blackboard daily and for additional updates, please subscribe to UND’s Coronavirus Blog here.