University IT provides update on Telecommunications Modernization Project
The following message was sent via email by University Information Technology on Monday, June 5. The Telecommunications Modernization Project is a UIT-based effort to upgrade the current on-campus telephone system. For more information, as well as a “frequently asked questions” page about UND’s Unified Communication initiative, visit the UIT website.
Campus Community,
The Telecommunications Modernization Project is in full-swing and we have all hands on deck! Please read through these updates from the Project Team:
Important Dates:
- Effective now:
- Online training is available to all UND staff and faculty
- Tuesday, June 6:
- Project Team will begin delivering & placing physical desk phones
- Wednesday, June 7:
- Cutover UND remote locations
- Bismarck Center for Family Medicine
- Bismarck Southwest Campus
- Fargo Med Ed
- Minot Center for Family Medicine
- Minot Northwest Campus
- Cutover UND remote locations
- Wednesday, June 21
- Cutover UND Grand Forks locations
- Airport
- GFAFB Vantis Suite
- Main Campus
- Medical Forensics
- UND Medical School
- Cutover UND Grand Forks locations
We are asking that all staff and faculty take the online training through Vector Solutions. This training will provide the basics of using the new softphone application and physical desk phone. To access the training:
- Login to Vector Solutions using your IDM credentials
- Click on Extra Training (in the left column)
- Click on Policy – scroll down to the four Telecom courses:
To ensure a smooth transition and implementation, the Telecommunications team is currently devoting all available resources to the Telecommunications Modernization project. As a result, any new support requests will be handled as resources become available. Please submit a Telecom Request if you need to make any modifications to the new system after the cutover, such as name, email, or call routing changes. As soon as we are able, we will begin making the necessary changes to the system, and once they are finished, we will update the ticket.
We expect longer-than-usual processing times due to the projected quantity of change requests, as well as the project’s complexity and magnitude. The project is anticipated to be finished on July 15. As always, we are grateful for the understanding and support we continue to receive from the university community. Throughout this project’s transitional stage, incidents will continue to be given priority. Anything that isn’t working properly should be reported as a Telecom Issue.
