{"id":42560,"date":"2025-07-22T16:50:09","date_gmt":"2025-07-22T21:50:09","guid":{"rendered":"https:\/\/blogs.und.edu\/und-today\/?p=42560"},"modified":"2025-10-13T13:24:10","modified_gmt":"2025-10-13T18:24:10","slug":"new-look-refresh-for-my-und-app-puts-accessibility-first","status":"publish","type":"post","link":"https:\/\/blogs.und.edu\/und-today\/2025\/07\/new-look-refresh-for-my-und-app-puts-accessibility-first\/","title":{"rendered":"New-look refresh for My UND app puts accessibility first"},"content":{"rendered":"<p><strong>Enhancements to UND\u2019s official mobile app go hand-in-hand with University\u2019s digital accessibility goals<\/strong><\/p>\n<figure id=\"attachment_42563\" aria-describedby=\"caption-attachment-42563\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-42563\" src=\"https:\/\/blogs.und.edu\/und-today\/wp-content\/uploads\/sites\/7\/2025\/07\/my-und-phone-2-web.jpg\" alt=\"Hand holding phone with My UND app home page displaying\" width=\"1024\" height=\"683\" srcset=\"https:\/\/blogs.und.edu\/und-today\/wp-content\/uploads\/sites\/7\/2025\/07\/my-und-phone-2-web.jpg 1024w, https:\/\/blogs.und.edu\/und-today\/wp-content\/uploads\/sites\/7\/2025\/07\/my-und-phone-2-web-300x200.jpg 300w, https:\/\/blogs.und.edu\/und-today\/wp-content\/uploads\/sites\/7\/2025\/07\/my-und-phone-2-web-768x512.jpg 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption id=\"caption-attachment-42563\" class=\"wp-caption-text\">Photo by Connor Murphy\/UND Today.<\/figcaption><\/figure>\n<p>As students return to campus in the next month, they\u2019re likely to notice a new look to <strong><a href=\"https:\/\/und.edu\/my-und\/index.html\" target=\"_blank\" rel=\"noopener\">UND\u2019s official mobile app<\/a><\/strong>.<\/p>\n<p>They\u2019ll also find that it\u2019s faster, more responsive, more accessible and open for direct feedback.<\/p>\n<p>My UND, first launched in 2022, has gone through a rebuild over the past year that paves the way to better functionality and room to grow in its service to students and the campus community.<\/p>\n<p>And as <strong><a href=\"https:\/\/blogs.und.edu\/und-today\/2025\/05\/reactive-to-proactive-a-new-focus-on-digital-accessibility\/\" target=\"_blank\" rel=\"noopener\">the University works on its initiatives around digital accessibility<\/a><\/strong>, this new take on the app strives to fit the bill in comparison to past versions \u2013 aligning with <strong><a href=\"https:\/\/www.ada.gov\/resources\/2024-03-08-web-rule\/\" target=\"_blank\" rel=\"noopener\">upcoming requirements in the Americans with Disabilities Act<\/a><\/strong>.<\/p>\n<p>For <a href=\"https:\/\/campus.und.edu\/directory\/jessica.brooke\" target=\"_blank\" rel=\"noopener\"><strong>Jessica Brooke, application administrator for University IT<\/strong><\/a>, the refresh is not the finish line. While she has done much of the legwork in bringing its latest version to fruition \u2014 ensuring the app offers its prior suite of information and resources \u2014 the sky is the limit for My UND.<\/p>\n<p>\u201cWhen I took this position six or so months ago, our goal was to upgrade My UND on the back end to keep it functional,\u201d Brooke said. \u201cDoing so gave us an opportunity to rebuild parts that needed more fine-tuning from an accessibility standpoint, and that\u2019s an ongoing goal.\u201d<\/p>\n<p>Leading up to the new academic year, she\u2019s brimming with ideas for new features and tie-ins with campus life made possible by the app\u2019s new architecture, including a consistent pursuit for enhanced accessibility.<\/p>\n<p>\u201cI\u2019m looking forward to students using it to keep up with their courses and find events and activities at UND, but I\u2019m also hoping students themselves will want to get involved in building the app for how they want to use it,\u201d Brooke said. \u201cWe have a great foundation laid down, but it would be really fun to get more perspectives from the people who use it or perhaps rely on it.\u201d<\/p>\n<h2>Brighter, cleaner, quicker<\/h2>\n<p>Those returning to the app will find familiar sections dedicated to academics, student life, athletics and safety. Each section serves several functions, including streamlined access to platforms such as Campus Connection, Blackboard and Hawk Central under \u201cAcademics\u201d and housing, dining and Wellness Center info under \u201cStudent Life,\u201d among other resources and topics.<\/p>\n<p>Notably, safety is more front-and-center through the app\u2019s refresh, making it easier to use <strong><a href=\"https:\/\/campus.und.edu\/safety\/emergencies\/safecampus.html\" target=\"_blank\" rel=\"noopener\">SafeCampus<\/a><\/strong> and contact UND\u2019s police department or report a crime on campus.<\/p>\n<p>As Brooke got deeper into the project, addressing the roots of navigating the software, she started learning more about the standards of <strong><a href=\"https:\/\/www.w3.org\/WAI\/standards-guidelines\/wcag\/\" target=\"_blank\" rel=\"noopener\">Web Content Accessibility Guidelines<\/a><\/strong>, most often referred to as WCAG. Her early research led to some key updates that can be seen on the app today:<\/p>\n<ul>\n<li>To meet <strong><a href=\"https:\/\/www.w3.org\/TR\/WCAG21\/#contrast-minimum\" target=\"_blank\" rel=\"noopener\">visibility requirements<\/a><\/strong>, color contrast and brightness were improved throughout the app.<\/li>\n<li><a href=\"https:\/\/www.w3.org\/TR\/WCAG21\/#navigable\" target=\"_blank\" rel=\"noopener\"><strong>Navigation<\/strong><\/a> was simplified, as shown in the image below, by implementing collapsible grids to reduce cognitive load.<\/li>\n<\/ul>\n<figure id=\"attachment_42561\" aria-describedby=\"caption-attachment-42561\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-42561 size-full\" src=\"https:\/\/blogs.und.edu\/und-today\/wp-content\/uploads\/sites\/7\/2025\/07\/my-und-guest-page-web.jpg\" alt=\"Side by side example pages of My UND app, with old on the left and new on the right\" width=\"1024\" height=\"683\" srcset=\"https:\/\/blogs.und.edu\/und-today\/wp-content\/uploads\/sites\/7\/2025\/07\/my-und-guest-page-web.jpg 1024w, https:\/\/blogs.und.edu\/und-today\/wp-content\/uploads\/sites\/7\/2025\/07\/my-und-guest-page-web-300x200.jpg 300w, https:\/\/blogs.und.edu\/und-today\/wp-content\/uploads\/sites\/7\/2025\/07\/my-und-guest-page-web-768x512.jpg 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption id=\"caption-attachment-42561\" class=\"wp-caption-text\">Before and after: This example of the guest landing page shows the distinct shift from an icon grid to a collapsible menu system. The resulting page offers better contrast, simpler navigation and less space needed to direct users to what they need. Images courtesy of UIT.<\/figcaption><\/figure>\n<ul>\n<li>Removed redundant screen titles and broken links to streamline functionality.<\/li>\n<\/ul>\n<figure id=\"attachment_42562\" aria-describedby=\"caption-attachment-42562\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-42562 size-full\" src=\"https:\/\/blogs.und.edu\/und-today\/wp-content\/uploads\/sites\/7\/2025\/07\/my-und-academics-page-web.jpg\" alt=\"Side by side example pages of My UND app, with old on the left and new on the right\" width=\"1024\" height=\"683\" srcset=\"https:\/\/blogs.und.edu\/und-today\/wp-content\/uploads\/sites\/7\/2025\/07\/my-und-academics-page-web.jpg 1024w, https:\/\/blogs.und.edu\/und-today\/wp-content\/uploads\/sites\/7\/2025\/07\/my-und-academics-page-web-300x200.jpg 300w, https:\/\/blogs.und.edu\/und-today\/wp-content\/uploads\/sites\/7\/2025\/07\/my-und-academics-page-web-768x512.jpg 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption id=\"caption-attachment-42562\" class=\"wp-caption-text\">By removing the redundant page title and focusing on navigation, the new page for academic calendars shows better contrast and sections that promote readability and ease of use on touch screens. Images courtesy of UIT.<\/figcaption><\/figure>\n<ul>\n<li>Ensured compatibility with screen readers and assistive technologies.<\/li>\n<li>Added a feedback form and quick polls to gather user input for future improvements.<\/li>\n<\/ul>\n<p>To test accessibility in the app, the development team took advantage of tools such as <strong><a href=\"https:\/\/wave.webaim.org\/\" target=\"_blank\" rel=\"noopener\">WAVE by WebAIM<\/a><\/strong> and <strong><a href=\"https:\/\/www.accessibilitychecker.org\/\" target=\"_blank\" rel=\"noopener\">AccessibilityChecker.org<\/a><\/strong> while also referring to WCAG 2.1 guidelines \u2014 the ruleset UND will be expected to meet starting in April 2026.<\/p>\n<p>\u201cI already knew through my personal experiences that I really value accessible apps and websites,\u201d Brooke said. \u201cGoing into this, I always had in the back of my mind, \u2018Is this functional? Does this make sense and is it easy to use?\u2019<\/p>\n<p>\u201cI was thinking about how we could incorporate those things into our UND brand and into the app to make this a good product.\u201d<\/p>\n<p>And as the last bullet indicated, future improvements are where Brooke\u2019s sights are set as more people engage with My UND and its new layout.<\/p>\n<p>\u201cAs I\u2019m learning through this process and in this role, we do have some really good guidelines out there,\u201d she continued. \u201cNow having access to something like <strong><a href=\"https:\/\/campus.und.edu\/equal-opportunity\/deque-university-training.html\" target=\"_blank\" rel=\"noopener\">Deque University<\/a><\/strong>, I\u2019m going to further my training that way and pair that with peoples\u2019 real-life experiences with My UND.\u201d<\/p>\n<h2>Cutting the curb<\/h2>\n<p>Holding accessibility at the forefront of UND offerings such as its official mobile app can lead to what is often referred to as the \u201ccurb-cut effect\u201d: changes made for the sake of accessibility that end up benefitting all users, regardless of ability.<\/p>\n<p>Curb cuts, of course, are the sloped sections of sidewalk that allow for wheelchair access. But as a generation of pedestrians has discovered, the change also makes the sidewalk more accessible in general, especially for people using walkers or pushing strollers.<\/p>\n<p>\u201cAccessibility improvements can enhance the experience for everyone,\u201d as Brooke phrased it. In the app, \u201cclear navigation and better contrast, along with making the app load and run smoother and faster, makes it feel more intuitive, which will hopefully help everyone.\u201d<\/p>\n<p>The team developing My UND is keen to work with students, campus groups and other offices on campus to regularly update the app. In Brooke\u2019s office, there is a whiteboard filling with features that are top-of-mind, many of which would bolster My UND as a one-tap solution for things on campus such as laundry, dining and activities requiring U Card credentials. Also under consideration are upgrades to wayfinding and transit, such as indoor maps of buildings and live tracking of buses serving campus.<\/p>\n<p>And while some Colleges already have their own landing pages on the app, connecting to specific services and resources (think Aerospace linking to flight accounts), Brooke is hoping to have all 13 represented in the future.<\/p>\n<p>Along the way, improvements to accessibility features will go hand-in-hand with updates. The team is in the midst of ensuring <strong><a href=\"https:\/\/www.w3.org\/TR\/WCAG21\/#keyboard-accessible\" target=\"_blank\" rel=\"noopener\">full compatibility with keyboards<\/a><\/strong> and combing the app\u2019s imagery for <a href=\"https:\/\/www.w3.org\/TR\/WCAG21\/#text-alternatives\" target=\"_blank\" rel=\"noopener\"><strong>alternative text<\/strong><\/a>.<\/p>\n<p>\u201cI would love for people to use anything we can provide as a University to help themselves have a great education here,\u201d Brooke said. \u201cAny way I can help with that, I\u2019d be happy to. All of these changes are important going forward, and I hope that these things allow our students \u2014 or anyone, really \u2014 to have an easier time on campus.\u201d<\/p>\n<p><strong>Editor\u2019s note: <\/strong><em>For those looking to get up to speed on digital accessibility and how it affects your work on campus, <strong><a href=\"https:\/\/campus.und.edu\/civil-rights\/digital-accessibility\/index.html\" target=\"_blank\" rel=\"noopener\">visit UND\u2019s digital accessibility landing page<\/a><\/strong>. That page provides information on upcoming requirements for UND\u2019s web content as well as links to available training resources, including Deque University&#8217;s expansive selection of digital accessibility training modules. Please <a href=\"https:\/\/campus.und.edu\/equal-opportunity\/staff.html\" target=\"_blank\" rel=\"noopener\"><strong>contact the Equal Opportunity &amp; Title IX Office<\/strong><\/a> for further information.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Enhancements to UND\u2019s official mobile app go hand-in-hand with University\u2019s digital accessibility goals<\/p>\n","protected":false},"author":15,"featured_media":42563,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[2],"tags":[1128],"class_list":["post-42560","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-around-und","tag-service"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>New-look refresh for My UND app puts accessibility first - UND Today<\/title>\n<meta name=\"description\" content=\"Enhancements to official mobile app go hand-in-hand with University of North Dakota\u2019s digital accessibility goals\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blogs.und.edu\/und-today\/2025\/07\/new-look-refresh-for-my-und-app-puts-accessibility-first\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"New-look refresh for My UND app puts accessibility first - 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